Like everyone said do what you like and be what you like to become but I would also say no matter whatever you do or become, do it with your heart and not just your brain. Adding a great thought to your work is smart but if you haven’t put your heart into it then your work had missed a smile on your client or customer’s face. Everything in this world is all about satisfaction and happiness also once your work has created a smile on another person’s face that is exactly when you have done a great work. My career started working in a service industry and it had just one mission which was customer is King and our goals where focused to make every customer that had called to resolve their concern must leave with a happy face. Customer satisfaction was the ultimate aim or the end result of our products and services and without customer satisfaction, you haven’t yet completed your work even though you have provided a solution to the problem. The most important thing that I learned in my first job was to create happiness among customers and then I realized once they were happy, I was sure to have achieved my companies mission. It was also said doesn’t matter if the problem wasn’t solved but if you have spoken in such a way that has made them happy even though their problem still exist then you still have accomplished the mission.
We all do many things at our work but at the same time if those work achieved haven’t touched any heart then your work is still incomplete. No matter how small or big your work could be, working for results is also important but at the same time if your results has only become quantitative and missed the quality using your heart then your work is just a pile of dump that nobody wants. When you have created a smile on your customer or client’s face then your time will automatically become more valuable to them than any other people or work around them, because your dedication and compassion towards the work has made them feel you important towards their goals or mission.
Customer satisfaction is the epitome of any business success or failure and there must be procedures in place to find out how happy have you made your customer or client when you tried to work for them or resolve a problem. This should be in the form of a customer survey or a rating against your company or it could also be in it’s best form of a customer testimony. These process has to be in place only then we shall know whether the time we have invested to work for your client’s or customer was really a satisfying experience and not just a job done rather a job well done.
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